8 Excellent Examples of Customer Relationship Management (CRM) (2023)

Do you want a fail-safe way to improve your business performance? The answer would be definitely YES.

For that, all you have to do is give your customers a strong reason to form an emotional connection with your business.

Overall, 74% of businesses using CRM report agree of having better customer relationships as a powerful marketing weapon.

Money can not buy one of the most important things vital for your business: relationships. You might think now customer relationships drive your business? That’s true!

Good customer relationships are based on good customer experience. Developing strong relations with customers and creating great customer relationship management examples encourage faster business growth, gain new customers, and retain the existing ones.

The top customer relationship management examples discussed in the blog show how brands put effort into structuring good customer relationships.

What is Customer Relationship Management (CRM)?

Customer relationship management refers to the art of managing good customer relationships and prospective customers. It is all about understanding who your customers and potential customers are, and nurturing the relationships you have with them. It is about identifying client expectations and how you meet or go beyond their expectations.

A customer relationship model seeks to improve the relationship between a business and the customer. For this, they drive new trends and provide profits for current and future operations and investments.

The below model is one approach to implement CRM.

8 Excellent Examples of Customer Relationship Management (CRM) (1)

Customer relationship management model can be further categorized into below stages

  • Awareness – It is the first touchpoint where prospects try to know more about your brand as a whole.
  • Discovery – Then you learn and identify the needs of the prospects and share information to fulfill their requirements.
  • Evaluation – Moving ahead the prospects compare and evaluate your products/services with your competitors.
  • Intent – Finally your prospect is convinced and made a decision of buying from you.
  • Purchase – After making the payment the deal is done and the prospect converts into your customer.
  • Loyalty – Make a follow-up after purchase to determine customer success with your product and ask for referrals.

How Creating Good Customer Relationship Management (CRM) Foundation Matter?

Customers are the heartbeat of all businesses. Therefore, creating good customer engagement examples by strengthening relationships with clients is crucial for business success. Through good and bad times, maintaining a healthy customer relationship with all your customers will help in sustaining the performance of your business.

Whether it is online event companies or trade events, this reason is making/forcing businesses to develop an excellent customer relationship for maintaining good performance. Developinggood CRM and marketing helps your business to set better customer relationship management examples.

Let’s talk about the key areas of developing good customer relationship management

  • Results in good customer experience – CRM is about creating relationships with your customers so that, they enjoy positive experiences when interacting with your brand.
  • Growth in customer retention rates – Positive experiences fuels customer retention. Your customers are loyal towards your brand and turn as brand advocates.
  • High level of customer satisfaction – When you meet your customer expectations with your exceptional service it boosts satisfaction level and they are likely to return to your business again.

So, now let us find out businesses have used innovative customer relationship management and marketing models/strategies.

8 Examples of Innovative Marketing & Customer Relationship Management (CRM)

In order to improve customer relationships, you need to focus on each and every interaction made by customers with your brand. Here are some of the best customer relationship management examples that delve important customer interactions.

(Video) Top 10 Client Relationship Management Tips

1. Deliver live assistance to boost customer engagement

Aberdeen Group’s study found that businesses using visual engagement tools marked an83% year on year increase in annual revenue and achieve 2.7x greater annual improvement (decrease) in customer effort score.

Live assistance is gaining ground as a prominent communication channel for banks as it makes interaction easier. It helps to wrap up a large part of the customer journey context and boost customer satisfaction.

Instead of waiting for bank visits to carry out key transactions like applying for a loan, via using visual tools like video chat and co-browsing, customers gain faster as well as in-person engagement.Live engagement platforms offer face to face video chat assistance that assures security to customers for handling their finances via direct conversation remotely.

Co-browsing solutiongreatly impacts online customer support by empowering your agents to converse over the customer’s browser and assist to the right page or filling up forms.

8 Excellent Examples of Customer Relationship Management (CRM) (2)

Benefits of virtual banking with live assistance tools

  • Combining video chat and co-browsing allows the agents to deliver a personalized banking experience.
  • Agents are able to serve customers for the first time reducing the number of contacts required for assistance.
  • Using live collaboration tools for banking support boosts customer trust and satisfaction.

Commercial Bank of Kuwait (CBK), the leading bank has implemented REVE Chat’s video and co-browsing solution to deliver live assistance to its customers. With live tools, the bank has witnessed a significant increase in customer engagement.

Sign Up with REVE Chat and offer personalized customer service by directly interacting with them and learning the root of of the issue.


  • If your customer touchpoints require live support, engage them with one on one video chat or co-browsing solution.
  • You should identify your customer journey and provide live assistance for better resolution and customer service experience.

2. Have an omnichannel presence

As technology has evolved, the number of communication channels has also grown exponentially. Businesses now have multiple marketing and customer servicechannels to communicate with their customers, including both offline and online methods.

Having more communication channels is a good thing for a business as it makes the ability to interact with customers, and serve them. With omni channel support, you can integrate text, instant messaging, social to deliver a unified brand experience so that customers can switch between multiple channels still experience consistent service.

Oasis, one of the leading women’s clothing brands, focused on delivering the best omni channel experience to its customers.

It focused on three main areas to give a better experience to its customers

  • Identified the most preferred channels for customer touchpoints
  • Developed a strategy to engage and support them across all those touchpoints
  • Delivered a consistent experience throughout the customer journey

As it identified that maximum touchpoints were made via social platforms, it thought of doing something different to impress its Instagram followers.

8 Excellent Examples of Customer Relationship Management (CRM) (3)

It created a special gallery of user-generated Instagram content, substantially encouraging customers to model the clothes they have bought from the Oasis store.

(Video) 8 Core Functions of CRM


  • Know your customer’s preferred channels to reach your business and be available for real time support.
  • Improve your customer relationships by delivering a consistent multi channel support experience.

3. Automate customer support

Delayed response is one of the top reasons why customers decline and leave you at risk of your competitors. Nothing makes a customer happy and satisfied than a faster response.

Ubisend study says, 21% of consumers believe chatbots are the easiest way to contact a business.

Automating customer support with the best chatbots can redefine your customer satisfaction rates by improving your response times, engagement, and your customers’ interests. Real-time service is invaluable in retaining your current relationships and prospects as well.

Chatbots also help businesses to

  • Direct customers to the genuine answers that reduce the number of support tickets raised by customers.
  • Feed your bot with general FAQs and train with relevant answers so that it follows the same pattern to serve customers in the future.

Hipmunk, a famous travel platform used searching for travel deals. It attempted to use the AI technology to engage customers at a closer level and created Hello chatbot

8 Excellent Examples of Customer Relationship Management (CRM) (4)

How the Hello chatbot helped customers?

  • To search and reserve the travel activity of their choice.
  • The chatbot determines the location of the customer, then aggregates and promotes discounts/deals on travel packages.
  • It can be integrated with various chat applications like Facebook, Skype.

Some takeaways for you:

  • You can place chatbots for initiating chat and collect basic information from website visitors & customers and engage them.
  • You can engage your customers 24×7 when the support team is not available. It reduces the number of support requests and boosts customer satisfaction.

4. Continuous marketing engagement

Lack of engagement is one of the big red flags for customers churn with your business. The trick to avoiding this problem is to keep them happy and engaged in post sales. Because loyal customers are far more profitable than new customers.

How do you do that?

It can be a daunting task to maintain continuous engagement with your customers to offer support to foster this crucial business relationship.

But the thumb rule is: the better is the engagement, the happier your customers are. When customers are engaged correctly they are more likely to retain, recommend, and buy more. If your customer engagement strategies are effective, they will positively impact your KPIs.

Here are some strategies to improve continuous marketing engagement:

  • Send a thank you email as a token of appreciation and connects you with them with a positive impression. And the base of creating customer relationships is connecting with people.
  • Ask for reviews to measure your customer success with your products and services. You can encourage customers to provide reviews, you can entice them with a discount or special deal, like free shipping on their next order.
  • Cross-sell or upsell your products through post purchase emails. Notify your customers on your new products and also offer product recommendations based on their previous purchase.
  • Reward system can be one of the most effective customer loyalty program ideasto engage customers after they have made their purchase.
  • Request for referrals is an effective form of marketing. People tend to make a purchase for sure when it is recommended by a friend or family. The best time to request a referral after the sale is closed.

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Sephora’s Beauty Insider rewards program is globally popular.

(Video) The 8 Building Blocks of CRM

  • The program records more than 17 million loyal members, and members make up as much as 80% of Sephora’s annual sales.
  • Customers earn rewards for each purchase based on a traditional point system.
  • The best part is that members can choose how to use their reward points.


  • You are supposed to keep your customers engaged after the sales. It should not be only the part of the customer journey.
  • When you engage your customers post sales they feel valued and this improves customer retention

5. Use social media for customer service

Social media has emerged as a crucial touchpoint in structuringcustomer relationships. Customers share their positive as well as negative reviews and experiences over social and expect an immediate response.

According to Gartner, churn increases by up to 15% for businesses that fail to respond to messages on social media.

Popular social channels like Instagram, Facebook, LinkedIn, and Twitter is not just for business promotion. They can be used to connect with your customers. Almost 78% of customers want brands to help people connect through social media.

Framing good customer relationships on social media help businesses to improve relationships with customers by making them feel connected to your brand.

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Make your customers feel happy after interacting with you. It helps in creating strong connections with customers over social media. For instance, Nike engages its customers and make them feel they are available in fixing their issues even though customers can find the solution themselves.


  • You should respond faster to social reviews and posts and develop customer trust.
  • It is recommended to personalize your conversations while talking directly with customers.
  • Offer rewards to your customers with campaigns and contests to set good customer relationship management examples.

6. Improve your conversion rates

Your customers are your greatest assets as they are the ones who will vouch for the quality of your products and services. If you play your cards right you when it comes to customer experience, your customers can turn into your marketing representatives.

And how having customers as marketing professionals is effective?

If customers are satisfied with your service they turn to their friends and family for recommendations. They share their success stories with your brand with a positive word of mouth.

Referrals convert at 3-5 times a higher rate than other marketing methods. The referred customers are more loyal and have higher lifetime values.

Casper Mattress company came with an irresistible offer. It offered to take a mattress home and sleep on it for 100 days before deciding whether to return it. Such an amazing offer along with quick online ordering and home delivery – nobody wanted to miss it.

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  • Giving a long trial period eliminated the greatest fears about buying a high-end mattress. Customers had plenty of time to test the mattress for comfort and durability.
  • Customers had the mattress in their homes that they could use and show to others. Casper at the same time circulated detailed ads and reviews on social media.


  • You should focus on your customer service strategies. When your customers are satisfied they retain with your business and advocate your brand with positive word of mouth.

7. Increase customer satisfaction

Forrester’s research indicates that expectations toward customer service are related to three main factors: the success of the solving process, ease of the solving process, and emotions during the solving process.

(Video) CRM Fundamentals - The basics of every Customer Relationship Management app EVER!!

The journey of providing your customers with a positive experience starts from the moment they visit on your website and extends beyond the moment they become your customer.

Keeping your customer’s expectations a top priority and going the extra mile to meet those expectations will boost their satisfaction and set great customer delight examples.

A customer’s experience and feedback should be the factors that validate important decisions within your business. Seeking for customers’ feedback and implementing it make the customers feel.

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Airbnb surveys take customer’s opinions after their stay, giving them the space to decide whether they want to share their feedback or not. Airbnb has increased the number of bookings by 25%, just with their referral program.

8 Excellent Examples of Customer Relationship Management (CRM) (9)


  • You should learn about your customer experiences and try to fulfill them to deliver a positive experience. Positive experiences boost customer satisfaction.

8. Develop a strong brand image

Every business puts its best efforts to develop a strong brand image for fueling business-customer relationship. Strong brand image impacts in increasing the trust level in customers and helps in customer retention.

Successful branding leads to increased customer loyalty, an improved image, and a relatable identity. TSL Marketing

The brand image can be strengthened through making use of brand communication with word of mouth.

Colgate, for example, is a popular brand name. It has built an image in customers that it is the best product for maintaining their dental health. Usually, customers go for Colgate as a brand as they are strongly connected with it.


  • Brand image has great importance. Put your best efforts to develop your brand image and maintain the trust of your customers.

Final Thoughts on Customer Relationship Management Examples

Customer relationship management is an integral part of every section of the business. It is not limited to customer support only rather it applies for the whole customer life cycle across their journey.

Developinglong-lasting customer relationships is crucial for businesses as it helps your brand to stand out and give customers reasons to emotionally connect with you. However, having a strong foundation of customer relationship is the base of every business.

Businesses are different but the core essence of success will always remain the same. And REVE Chat’s live chat platform allows you to understand and address customer concerns in real time that strengthens customer relationships. Sign up today to set an excellent customer relationship management example.


What is an example of a Customer Relationship Management CRM system? ›

1. HubSpot. HubSpot is a CRM platform —meaning, it tracks customer relationships as well as facilitates marketing, sales, and service processes. HubSpot is ideal for any scaling business (whether you're small, mid-sized, or enterprise) and any team (such as marketing, sales, customer service, operations, or C-suite).

What is CRMS explain with some examples? ›

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.

What are the 8 steps in creating a CRM strategy for your business? ›

The following is an eight-step guide on how to develop a powerful CRM strategy:
  1. Define your specific goals. ...
  2. Build your target customer profile. ...
  3. Describe your customer journey. ...
  4. Describe your customer experience. ...
  5. Establish a niche for yourself in the current market. ...
  6. Understand your product or service. ...
  7. Invest in CRM software.
3 May 2021

What is Customer Relationship Management CRM? ›

Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Which is an example of recent success of CRM? ›

Coca-Cola uses CRM to promote collaboration and deal with customer issues quickly and efficiently. By using CRM software, every member of a Coca-Cola team can identify issues, monitor customer behaviour and social media to promote offers and promotions.

What the the 4 main types of CRM software and what are their uses? ›

Let's now take a closer look at each one of them.
  • Operational CRMs. Operational CRMs give your marketing, sales, and customer service departments the possibility to better support your existing and potential customers. ...
  • Analytical CRMs. ...
  • Collaborative CRMs. ...
  • Campaign management CRMs. ...
  • Strategic CRMs.
12 Dec 2019

What are the 3 key types of CRM systems? ›

The three types of CRM systems are operational, analytical and collaborative.

What is an example of relationship marketing? ›

One example of relationship marketing is providing related goods to customers, such as complementary accessories or complementary products. Another example is sending out customer satisfaction surveys to gather feedback and better understand customer needs.

What is a good CRM strategy? ›

A good CRM strategy will help you: Provide an enjoyable customer experience at all touchpoints of the customer journey. Strengthen collaboration between sales, marketing, and customer service teams. Clearly and quickly identify the most worthwhile leads and opportunities.

How can I improve my Customer Relationship Management strategy? ›

5 Ways to Improve Your CRM Strategy
  1. Establish Your Goals. ...
  2. Use Your CRM System Across All Departments. ...
  3. Prioritise Prospects and Customers. ...
  4. Make Your CRM Strategy Social. ...
  5. Analyse and Improve.
7 Dec 2017

What are the goals and objectives of CRM? ›

The fundamental purpose of a CRM system is to improve the customer experience. Executing on this objective is the most sure-fire way to see positive results across your business. When you make improved customer satisfaction the main goal for your CRM, all other objectives work to support this goal.

What are the factors of CRM? ›

The Five CRM Critical Success Factors
  • Executive Sponsorship. CRM is a serious investment, it should be made to support the company's goals and objectives. ...
  • Implementation Approach. Avoid the Big Bang approach by prioritising and planning phases. ...
  • The Data Factor. Data. ...
  • The Right Partner. ...
  • The Right Technology.
29 Jul 2014

What is the most essential factor focused by customer relationship management CRM? ›

Customer Relationship Management emphasizes on collecting customer information and data, their purchase informations and patterns as well as involves providing the collected information to the necessary and concerned departments. This makes customer service an essential component of CRM.

Which of the following is critical for successful implementation of CRM? ›

Top Management Commitment and Support:

Top management involvement in the CRM implementation plan has been identified in almost all success factors studies as a crucial factor that ensure the successful implementation of CRM.

Why is CRM important in business? ›

A CRM can sort, analyze, and prioritize your sales leads so that your sales team can focus on the opportunities that are likely to close and provide accurate answers to customers—quickly and efficiently—and your customer service team has the information they need for upselling and cross-selling.

What is the importance of Customer Relationship Management? ›

Customer relationship management (CRM) helps businesses to gain an insight into the behaviour of their customers and modify their business operations to ensure that customers are served in the best possible way.

What are the benefits of Customer Relationship Management? ›

While the benefits vary by department or industry, six benefits of CRM platforms that affect every user include:
  • Trustworthy reporting.
  • Dashboards that visually showcase data.
  • Improved messaging with automation.
  • Proactive service.
  • Efficiency enhanced by automation.
  • Simplified collaboration.

Which company has the best CRM? ›

Top 10 CRM Software
  • Salesforce Sales Cloud.
  • HubSpot Sales Hub.
  • ActiveCampaign.
  • Zoho.
  • monday sales CRM.
  • Pipedrive.
  • Freshsales.
  • SharpSpring.

How does CRM increase customer satisfaction? ›

The following are the ways in which CRM helps increase customer satisfaction.
  1. Quality of experience. ...
  2. Omnichannel communication. ...
  3. Personalization. ...
  4. Customer service. ...
  5. Better management of purchases. ...
  6. Resolving issues and avoiding new ones. ...
  7. Keep in touch with prospects and customers. ...
  8. Improve internal communication.
19 Jun 2021

What are the types of customer relationships? ›

Types of Customer Relationships
  • Transactional. This means there is no real relationship between the company and the customer. ...
  • Long-term. ...
  • Personal assistance. ...
  • Dedicated personal assistance. ...
  • Self-service. ...
  • Automated services. ...
  • Communities. ...
  • Co-creation.

What are the three stages of CRM process? ›

The process of creating a CRM strategy has three steps: Set the destination, audit the current situation, and map the journey to the destination.

What are the 4 basic elements of relationship marketing? ›

The 4 components of customer relationship management are satisfaction, loyalty, profitability, and customer retention. Read on to learn more.

What are the 5 levels of relationship marketing explain each level? ›

There are many levels of relationship marketing: basic, reactive, accountable, proactive and partnership marketing. All achieve the same goal of deeper, more meaningful connections with prospects and customers.

How do you build relationships with clients? ›

13 Ways to Build Strong Client Relationships
  1. Communicate Effectively and Consistently. Timely, efficient communication should be a priority. ...
  2. Be Positive. ...
  3. Treat Your Client as an Individual. ...
  4. Share Knowledge. ...
  5. Be Open-Minded. ...
  6. Exceed Expectations. ...
  7. Understand Your Client's Goals. ...
  8. Speak Your Client's Language.

What are the five components of CRM? ›

Here are the main components of the CRM system:
  • Database. A database is the most important component of the CRM system, that stores client information and other data required by organizations to carry out their business activities. ...
  • 2 Data Warehousing. ...
  • 3 Data Mining Tools. ...
  • 4 Business Intelligence Tools. ...
  • Social Media Network.
25 Feb 2022

What are the 3 essential elements of a customer management strategy? ›

3 Essential Elements of a Customer Management Strategy

Understand your customers' journey. Focus on the user experience. Remember your customers are people — not numbers.

What are the 5 ways to build better customer relationships? ›

Building relationships is key to learning your customers' needs.
Here are five ways to build customer relationships and keep them coming back.
  1. Communicate. ...
  2. Exceed expectations. ...
  3. Ask for feedback. ...
  4. Connect. ...
  5. Show appreciation.
13 Jan 2017

What are the 3 keys to building customer relations? ›

3 keys to building customer relations, according to the experts. Some of the simplest wisdom about customer relations is the best: Be kind. Treat everyone as a human being. Know your stuff.

What is a good customer relationship? ›

A good customer relationship is when the customers have a consistent customer experience every time they interact with the business and leaves them with a good impression. There is mutual regard and understanding between the customers and business thus extends for a long period of time.

What are the two main objectives of customer relationship? ›

The main areas of focus are as the name suggests customer, relationship and the management of relationship and the main objectives to implement CRM in the business strategy are: (i) To simplify marketing and sales process. (ii) To make call centre's more efficient.

What is value to a customer? ›

Customer value is best defined as how much a product or service is worth to a customer. It's a measure of all the costs and benefits associated with a product or service. Examples include price, quality, and what the product or service can do for that particular person.

What is the process of customer relationship management? ›

The CRM cycle involves marketing, customer service and sales activities. It starts with outreach and customer acquisition and ideally leads to customer loyalty.

How does CRM improve business relationships? ›

A CRM can help you store customer data such as user behavior, how long a customer has been with your business, purchase records, and notes on sales interactions, which you can use to optimize your sales and marketing processes and improve customer service across your organization.

What is a key element of customer relationship management? ›

The main element of customer relationship management is: Interactive customer relationship: Customer satisfaction, by enhancing the communication system is a requirement of every business. CRM is needed to share information through marketing for business achievements.

What are the benefits of using a CRM for customer service support? ›

7 CRM benefits to make your customer relationships better
  • Better knowledge of your customers. ...
  • Better segmentation. ...
  • Better customer retention. ...
  • Better anticipation of needs. ...
  • Better and speedier communication. ...
  • Better protection of data privacy.
21 Oct 2022

What are the 3 key types of CRM systems? ›

The three types of CRM systems are operational, analytical and collaborative.

How does Coca Cola use CRM? ›

They provide the customer service not only through feedback, email and telephone but also through monitoring and many types of analysis. So by this collaborative CRM, Coca Cola has provided efficient customer service to gain customer satisfaction.

Is Google a CRM? ›

While Google doesn't offer its own customer relationship management (CRM) software, many professionals need a CRM that integrates flawlessly with Google's software because they rely on Google apps for many of their business processes.

What the the 4 main types of CRM software and what are their uses? ›

Let's now take a closer look at each one of them.
  • Operational CRMs. Operational CRMs give your marketing, sales, and customer service departments the possibility to better support your existing and potential customers. ...
  • Analytical CRMs. ...
  • Collaborative CRMs. ...
  • Campaign management CRMs. ...
  • Strategic CRMs.
12 Dec 2019

What are the types of customer relationships? ›

Types of Customer Relationships
  • Transactional. This means there is no real relationship between the company and the customer. ...
  • Long-term. ...
  • Personal assistance. ...
  • Dedicated personal assistance. ...
  • Self-service. ...
  • Automated services. ...
  • Communities. ...
  • Co-creation.

What is the most commonly used CRM? ›

Enlisted below are the top CRM tools that are available in the market.
  • monday.com.
  • Zendesk CRM.
  • Pipedrive CRM.
  • Salesforce CRM.
  • HubSpot CRM.
  • Oracle NetSuite.
  • Zoho CRM.
  • Act! CRM.
25 Oct 2022

What's a CRM tool? ›

CRM stands for “Customer Relationship Management” and is a software system that helps business owners easily track all communications and nurture relationships with their leads and clients. A CRM replaces the multitude of spreadsheets, databases and apps that many businesses patch together to track client data.

What are CRM products? ›

CRM software (customer relationship management software) is a tool that's designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing ...

Does Apple use CRM? ›

Additionally, Apple CRMs let users access their CRM system through the Safari search browser and iPhone device, plus integrate with Apple software tools like Apple Mail, Contacts, and Calendar.

Does Amazon have a CRM? ›

AWS Managed Services (AMS) provides a customer relationship management (CRM) process to ensure that a well-defined relationship is established and maintained with you.

How is CRM used in marketing? ›

A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

Is Gmail a CRM? ›

Gmail CRM (or Google CRM) integrates directly into your inbox and brings powerful CRM functionality to your favourite email platform. Small businesses choose Gmail CRM because it helps them focus their attention on caring for, and nurturing, their clients and leads.

Does QuickBooks do CRM? ›

CRM Pro is perfect for larger teams that need to expand the functionalities of QuickBooks Online. Sync and manage invoices, estimates, sales orders, and more. Accept online payments. Track opportunities and capture prospects with web-to-lead forms.

How do I convert Gmail to CRM? ›

G Suite app integration (Drive, Calendar, Hangouts).
Here's how to set up Gmail nudges.
  1. Head to Gmail.
  2. Hit the Settings cog in the top-right corner.
  3. Hit See all settings.
  4. On the General tab, scroll to Nudges - it's the 17th option!
  5. Check both boxes for follow up and reply. Don't forget to hit Save Changes!
20 May 2022


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