Social Media Management Software - Zoho Social (2023)

Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

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Schedule Flexible scheduling that saves you time

Schedule your posts for times when your audience is most active. Choose from our best-time predictions, or create your own publishing schedule.

Learn more about publishing

(Video) How To Use Zoho Social | Free Social Media Management Software for Small Business

CalendarThe content calendar you always wanted

Visualise your content pipeline with an intuitive publishing calendar that lets you organize your posts the way you want. Spread your posts across time, and make sure there's never a dull moment for your audience.

Learn more about content calendar

MonitorA monitoring dashboard that's sticky

Multiple listening columns help you stay tuned to everything that's relevant. Respond in real-time and engage with your audience as often as you like.

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AnalyticsThe best-in-class social analytics

Understand who your audience is and how they engage with you on social media. Go with pre-built reports, or create new ones from scratch based on the stats that matter to you.

Learn more about reports

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"I spend a lot of time in the training room, and I can’t stop to post something because I’m working. Zoho Social helps me keep all my social media channels really busy."

Jon Tromans

Digital Marketing Trainer

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"As a marketing manager, it makes my life a lot easier—to schedule content out, do all the reports and see what’s going on with each of our brands. It’s so nice to be able to do that all in one place."

Sheldon Maxwell

Project & Marketing Manager, C7D

(Video) Zoho Social tutorial 2023 | Social Media Management Software


Direct scheduling to Instagram? Check.

Grow your presence on Instagram. Publish your best visuals, monitor your favorite hashtags, and repost user-generated-content right from your desktop.

Learn more about Instagram

(Video) Social Media Marketing with Zoho Social

Zoho Social for Agencies

Manage social media for all your clients with a single platform that's perfect for agencies. Set up your agency-branded social media dashboard and invite your clients to be a part of it.

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Social media management on the go

Create compelling posts, add them to a publishing queue, monitor your brand, and better manage your content pipeline—all while you’re on the move. Learn more

Build the best social media presence for your brands

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(Video) Social Media Marketing with Zoho Social

Frequently asked questions

  • What is social media management software?

    Social media management software is an application or software suite module that helps a company interact on social media effectively across multiple communication channels. Good software will help in the process of creating, publishing, scheduling, managing, and analyzing content on social media platforms, such as Facebook, Twitter, Instagram, Youtube, Pinterest, LinkedIn, and others.

    Why do I need it?

    Many businesses lack the time or resources to handle their social media accounts. However, this does not negate the need for social media management. People expect to be able to communicate with companies through social media. Social media can help your business reach your customers, gain valuable insights, and grow your brand exponentially. With each passing year, social media is only gaining prominence, becoming the most preferred channel of communication. Your business may be forgotten, lose consumers to competitors, or even miss out on new customers if you don't have a strong social media presence.

    Who is it for?

    From individuals and personal profiles, to small and large teams and agencies, everyone can use social media management software to help them manage their business across social media platforms effectively. In a nutshell, social media management software is for anyone who wants to improve their social media presence and ace the social media marketing game.

  • How do I evaluate social media management software?

    Here are some key points that you should consider when choosing a social media management software:

    • Technical assistance: Your ideal social media management solution or software should provide responsive and attentive technical support. Companies should give their customers the ability to reach out to them easily via email, social media, or even via phone, through the week. A solution that offers free support can be a good start.
    • Reporting and analytics: While all social media management services claim to provide insightful analytical reports, the quality of the actual information can differ. A solution that offers in-depth custom reports, reach, and impression stats, and help you understand your audience and track social media performance would be ideal.
    • Pricing Plan: A social media management solution should offer a range of plans for businesses to choose from, be inexpensive, and offer a free trial period so you can experience the platform before choosing to move to a paid subscription.
    • Transparent pricing and no hidden costs: With transparency comes trust, and that brings long-term customers and increases brand loyalty. It's crucial to have transparent pricing and ensure that there are no added or hidden costs.
    • Audience engagement: Audience engagement is essentially a mix of social listening and monitoring. This is a feature that many brands look for in their social media management software. Audience engagement allows you to keep track of brand mentions and engage with your followers on a regular basis.
    • User experience: You're almost certainly going to use this tool on a daily basis. As a result, finding a product that provides a positive experience for you or your team is crucial. Intuitive and easy tools are the best.
  • What are the key features of a social media management system?

    Here are some key features that should be included in any social media management system you select:

    • Easy scheduling

      Your social media management system should let you plan, schedule, and publish seamlessly. It should have advanced scheduling tools that tell you what the best time to post would be to reach your audience when they are active.

    • Social media monitoring

      It should help monitor core keywords, brand hashtags, product reviews, and other relevant information, as well as help you find new leads and keep an eye on what's being said about the brand you manage on social media.

    • Powerful social media analytics

      Your social media management system should be able to give in-depth visual reporting and analytics like custom reports, analyze page views, page clicks, and page shares, as well as feedback received, that will help you better understand your audience and analyze and enhance the effectiveness of your content.

    • Collaboration

      It should have collaboration tools/features that let you work with your team to brainstorm new post ideas, compare the performance of old posts, discuss reports, talk about who engages with your brand, and plan how to reply to incoming posts.

    • Seamless integration

      You may want to automate parts of your social media operations or transfer data between platforms. A good social media management solution should help you seamlessly include your sales and customers service teams so you can provide the best support to your customers and generate leads, thereby increasing revenue. When you have your social media connected with sales and customer service, you will be able to convert an unhappy tweet to a support ticket and loop in your service teams. You will also be able to view relevant CRM information and help your sales force close deals faster.

  • What are the benefits of using social media management tools?

    The advantages of adopting social media management tools include being able to handle all of your social media activities easily, such as planning, posting, scheduling, monitoring, and analyzing social media marketing tactics all from a single interface. Social media management tools help your brand plan and execute social media engagement more efficiently.

  • How can I manage multiple social media accounts?

    Using a social media management tool allows you to work on all your social profiles from one dashboard. It helps automate scheduling in advance and post content seamlessly. It also makes collaboration easy by allowing team members to edit posts, get approval on your drafts, and share copy ideas, all from a single tab.

  • How do I manage social media effectively?

    A social media management tool can help you automate your social media marketing. You may use them to schedule updates and get statistics on how your accounts are performing. By creating reports with metrics directly from your social media account, you can frequently assess if your social media marketing efforts are paying off.

  • What is Zoho Social? What social media platforms does Zoho Social support?

    Zoho Social is a social media management tool that helps businesses and agencies expand and grow their social media presence. From a single interface, Social can help you post, schedule, monitor, and measure your social media content across:

    (Video) How To Use Zoho Social In 2023 | Social Media Management Software (UPDATED)

    • Twitter
    • Instagram
    • Facebook
    • Google My Business
    • LinkedIn
    • YouTube
    • Pinterest
  • How do I get started with Zoho Social?

    Getting started with Zoho Social is easy. You could sign up for a 15-day free trial, and explore the powerful features of Zoho Social. You can choose from our Standard, Professional and Premium plans available on a monthly as well as yearly subscription basis. If you're a digital agency, you can try out our Agency or Agency Plus according to your business requirements. Select the option that best fits your company's needs and get started with Zoho Social right away. If you are dissatisfied with our service, you may cancel your subscription at anytime.

  • What makes Zoho Social stand out from its competition?

    Zoho Social is a complete social media management solution that assists businesses and agencies in expanding their social media presence. Here are some notable features that make us stand out:

    • Advanced scheduling tools like our SmartQ predictions tells you what the best time to post would be to reach your audience when they are active.
    • Our social monitor helps identify key phrases, brand hashtags, product reviews, and other relevant information, as well as helps you find new leads and keep an eye on what's being said about the brand you manage on social media.
    • Create publishing schedules that work best for your team. With Custom Queues on Zoho Social, set unique publishing time-slots for each day of the week, so your team never has to worry about scheduling overlaps.
    • The intuitive brand health dashboard will help you better understand your audience by giving you a snapshot of your engagement rate and analyze sources of traffic as well as the distribution of clicks across social profiles, thereby enhancing the effectiveness of your content.
    • Our powerful and seamless integrations with Zoho CRM, Zoho Desk and Canva help you generate leads fast and close deals faster, resolve customer issues faster by converting social updates to tickets, and create and edit visually appealing designs with ease.


What is the advantage of Zoho Social? ›

Zoho Social is a social media management tool that helps businesses and agencies expand and grow their social media presence. From a single interface, Social can help you post, schedule, monitor, and measure your social media content across: Twitter. Instagram.

What social media does Zoho work with? ›

If your organization has social media profiles across Facebook and Twitter for individual products or services, Zoho CRM makes it easy to manage them by adding the profiles under a Brand.

What do you like about post scheduling in Zoho Social? ›

Scheduling posts in advance will help you save time, and plan and organize your content better. It can also help you reach your target audience at the times they're online, and help you maintain an active social media presence.

Why do people like Zoho? ›

Zoho's entire portfolio is made of 45+ business apps. Right from productivity and finance to sales and marketing, you can manage your entire business with one integrated solution. If you require a new application for another department or function, we've got you covered.

Why do people use Zoho? ›

Easily record time spent on various activities. Log daily and weekly timesheets and generate custom reports. Track your employees' time, attendance, overtime, comp-off and much more. Share all your personal and company files online in one central place.

Does Zoho work with Instagram? ›

Zoho Social helps you easily create and publish great-looking posts, stories, and reels on Instagram to build the best visual presence for your brand.

What big companies use Zoho? ›

The major Zoho CRM customers are Netflix, OLA, hotstar, Bose, Ducati, and Rain For Rent.

Who owns Zoho Social? ›

Zoho Corporation
Headquarters in Chennai, India
Area servedWorldwide
Key peopleSridhar Vembu (chairman and CEO) Radha Vembu Sekar Vembu
ProductsSoftware development Online office suite Social networking service Cloud computing Internet CRM software
ServicesZoho Office Suite Arattai Online business management tools
12 more rows

How many posts can I schedule on Zoho Social? ›

You can schedule up to 350 posts across different channels from Zoho Social's Bulk Scheduler. Navigate to Posts and click the link Bulk Scheduler on the top right corner of the screen under New Post and follow the instructions on the screen.

Does Zoho integrate with Facebook? ›

Zoho CRM lets you connect the Facebook profiles of leads and contacts into your CRM account so you can keep track of all your online conversations.

Is Zoho social any good? ›

The Bottom Line. Zoho Social is a powerful solution for social media managers, small to midsize businesses (SMBs), and agencies managing social media and brands. Its versatile scheduling and publishing features combined with its solid analytics and social media listening capabilities make it a worthy choice.

Does Zoho people track activity? ›

The activity log feature in Zoho People automates this process by tracking and storing information on the changes made, for up to six months. The activity log tracks changes in the following entities: Services and form customization. Permissions.

How do I get the best out of Zoho? ›

Avoid wasting time in doing repetitive actions on records frequently. Create and use macros to send email, create task and update a field, all at once for multiple records. Label your records within Zoho CRM using Tags, that help you categorize your records and search for them easily.

Is Zoho hard to use? ›

Its interface is immediately intuitive, so it's easy to learn and use. You can connect other Zoho apps, even on the free plan, but paid plans get access to hundreds of apps. Zoho CRM's mobile app gives you quick access to your contacts, leads, notes and deals.

Is Zoho good for marketing? ›

Zoho Marketing automation platform is a fantastic platform for email marketing campaigns. I am mainly using this to run all my email marketing campaigns. This is the best platform to target the customers, engage the customers, nurture the customers and get positive output from the customers.

Is Zoho a competitor of Google? ›

At first sight Zoho seems to be a great alternative to Google, and even better than Google due to its worldclass CRM solution as well as Zoho's bunch of other very useful apps for our business.

Is Zoho good for personal use? ›

If you're looking for a secure, private, and ad-free email service, Zoho Mail is one of the best business hosting services to fill your requirements. You can get up to five free business email accounts with 5GB per user and a 25MB attachment limit with its free plan.

Can Zoho be used for personal use? ›

2 users have this question. Yes.

Which language Zoho is using? ›

Deluge (or Data Enriched Language for the Universal Grid Environment) is Zoho's scripting language for customizing Zoho CRM and other Zoho software.

Does Apple use Zoho? ›

Zoho applications tightly integrate with Apple technologies in iPhones and iPads to give a great user experience.

Does Zoho integrate with TikTok? ›

With TikTok on Zoho Social, you can choose to post immediately or easily schedule for later, whether you're at home or on the move.

Does USPS use Zoho? ›

The USPS integration for Zoho Inventory, powered by Pitney Bowes, keeps your order and shipping management working hand-in-hand without interruptions.

Who is the competitor for Zoho? ›

Other important factors to consider when researching alternatives to Zoho CRM include user interface and business needs. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to Zoho CRM, including HubSpot Sales Hub, Salesforce Sales Cloud, Freshsales, and Nutshell.

Does Netflix use Zoho? ›

Yes, Netflix uses Zoho. This company is one of the major companies that use Zoho CRM and other Zoho apps in their workflow.

What does Zoho stand for? ›

ZOHO, as I understood semantically is a play on the acronym Small Office / Home Office- SOHO.

Why Zoho is not public? ›

As Freshworks became the poster child for Indian tech IPOs, Zoho came under increased pressure for not going public. Just a month ago, Freshworks came under fire for misleading investors during its IPO. The California-headquartered startup has also been charged with 'violations of federal securities laws.

How many companies are using Zoho? ›

Zoho is a web-based customer relationship management software. Ideally, it is an office suite featuring various applications like word processing, automation, presentations, project management, invoicing, and more. Moreover, over 250,000 businesses across 180 countries trust this award-winning platform.

Is Zoho free to use? ›

Zoho's Free CRM Software - rich in features, free of cost.

Zoho offers a fully-featured free edition of its flagship CRM software. That's right–robust features for sales and marketing, powerful integrations, and secure cloud storage, all for free.

How long is Zoho free for? ›

After you sign up for the trial, you can access all the premium features of Zoho Creator free for 15 days. After the 15-day fully-featured trial you will be moved to our free Plan. You will still be able to use your apps and your data will not be lost.

Can I have 2 domains on Zoho? ›

Zoho Mail allows you to add multiple domains under a single organization. This allows you to manage multiple businesses with different domains under the same account.

How many domains can I add in Zoho? ›

In Zoho One, you can add upto 30 domains and the maximum number of email aliases that can be added is 30.

Does Zoho sell my data? ›

Our privacy commitment: Zoho has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. This has been our approach for almost 25 years, and we remain committed to it.

Does Zoho charge per user? ›

How many different Zoho One plans are available? We offer Flexible-User Pricing at $105 per user per month, or $90 per user per month with an annual subscription.

What does Zoho One not include? ›

What's not included in Zoho One?
  • Zoho CRM Ultimate Edition.
  • Zoho Creator Express Plans.
  • Applications from our ManageEngine division, including ServiceDesk Plus, Site 24x7, and MDM.
  • Marketplace extensions (though they can be used with Zoho One applications)
  • Domain registration.

How many people can use Zoho? ›

With the Free plan, you cannot add any additional users to your organization. With the Standard Plan, you can have a total of 3 users in your organization. With the Professional Plan, you can add unlimited users to your organization.

Is Zoho connected to Amazon? ›

Zoho is proud to be an Amazon Connect partner. Amazon Connect is a simple-to-use, cloud-based customer contact center that scales to support any size of business.

Can I build an app with Zoho? ›

Our custom app builder runs on Zoho Creator, Zoho's award-winning application builder, which has helped 80 million users develop over a million apps so far. Get free access to Zoho Creator, and script your applications using Deluge.

What is so special about Zoho? ›

For one, Zoho People is a widely-used HR solution, which is part of the comprehensive Zoho suite of business applications and tools for SMBs. Zoho is a provider of a very popular award-winning and cloud-based Customer Relationship Management (CRM) solution.

What advantages are there to a social CRM? ›

Key benefits of social CRM are that it enables a business to:
  • Deliver customer support in the online platforms customers use.
  • Interact and engage with customers in real time.
  • Resolve issues speedily by monitoring social media for complaints.
  • Find and reward brand advocates and customers who help others.

What makes Zoho unique? ›

Zoho's success is its focus on scalability by unifying its CX platform horizontally and vertically means that more companies can be personal with their customers.

What are some of the key features of Zoho? ›

Essential features:
  • Sales Force Automation.
  • Canvas Design Studio NEW
  • Process Management.
  • Journey Orchestration.
  • Omnichannel.
  • Analytics.
  • Sales Enablement.

Is Zoho owned by Google? ›

The company remains privately owned. In 2017, Zoho launched Zoho One, a comprehensive suite of over forty applications. As of October 2021, Zoho One has been expanded to 50 applications. The following year, in November 2022, Zoho worked with more than 50,000 organizations in more than 160 countries.

What is the main difference between CRM and Social CRM? ›

Difference between Social CRM and Traditional CRM: Traditional CRM is managed via traditional channels, usually from the company's perspective. But in Social CRM, the customer is in the control. Customer decides when to initiate and end the conversation, the channel for conversations and the process of Interaction.

What are two 2 benefits of Social CRM for businesses? ›

Your customer care teams can use Social CRM to:

Interact and engage with customers in real time; Talk to each other so that customers get the best help; Monitor social media for complaints and resolve issues quickly; Find and reward brand advocates and customers who help others.

How many people use Zoho? ›

But to our 150,000+ customers worldwide, we're more than that. For Spotahome, Zoho CRM is the software that helped them double in size.

What technology does Zoho use? ›

Zoho uses 79 technology products and services including HTML5 , jQuery , and Google Analytics , according to G2 Stack. Zoho is actively using 33 technologies for its website, according to BuiltWith. These include Viewport Meta , IPhone / Mobile Compatible , and Apple Mobile Web Clips Icon .

What type of platform is Zoho? ›

Zoho Mail is a secure and powerful e-mail platform for teams of all sizes. Easy to get started with or migrate to.

How many apps are there in Zoho? ›

Zoho One includes more than 40 enterprise-level online applications to grow sales, market your business, do your accounting, communicate with teammates and customers, and much more.


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